Billing & Payment

We at RVA TRADING accept all major credit cards including Visa and MasterCard. There are no credit card surcharges! Please be sure to provide the exact name, billing address, and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in the time processing the order.

Orders that are shipped to an address other than the billing address listed with the credit card company requires a temporary, alternate shipping note added to the account. Applying this note may also cause a short delay in processing time, but you will be notified of this. This note is required for first time purchases only and is used to verify the cardholder placing the order. This is for your security. Please note that we only accept credit cards with verifiable account information with the Card Issuer.

In the event that the Card Issuer is located outside of U.S., we may not be able to process the order. All transactions are subject to verification for safety and security purposes.

C.O.D Cashier's Checks

C.O.D Cashiers' Checks will only be accepted from our domestic customers. Please fax a copy of the cashier's check to (632) 889-2102 to have your order shipped out. Your order will not be processed without receiving a copy of the check. Please mail us the check as soon as possible or it must be present at the time of delivery of your equipment by the mail carrier.

We also accept cashier's checks, money orders, personal checks, money wires, and purchase orders. Certified funds and personal checks must be cleared before a product is shipped. Please contact our Sales Department for more payment information.

Shipping Information

Once an order has been placed, an automated confirmation email which includes the details of the order will be provided (International).

The delivery time of an order is determined by our Processing time (time between ordering the product to the time that the product leaves our warehouse) and the selected Shipping method (Ground, or 2nd Day).

Toner and Printer Parts order my take up to 48 hours to process from our warehouse whereas printers might take from 2 to 14 days to process. After the order is processed it will be shipped depending on the method selected by the customer i.e. Ground or second day. Some orders may require a longer time, depending on availability and location of the warehouse used and the verification process of your credit card information. You will be notified via email in case such problems arise. If your order is placed via credit card, the credit card will not be charged until the order has been verified through one of our sales representatives. RVA TRADING does not process any order(s) on weekends and Holidays. Orders placed over the weekend and on Holidays will be processed the following business day. Nevertheless, RVA Trading is available 24hrs 7days a week for customer on-line ordering.

International Shipping

Please note that we are unable to accept International Orders at this time. Unfortunately, at this time we can only fulfill orders that are shipped within the Philippine Islands. We are working on expanding our shipping options and hope to bring you this service at a later date. We apologize for the inconvenience.

We ship to FOB address's on orders over $200.00 excluding shipping and tax.

Shipping Carriers

RVA Trading reserves the right to ship via alternate carriers:

• UPS
• DHL
• AIR 2100 FEDEX
• OCS
• JRC
• LBC

FAQ'S

How much will my shipping cost?

RVA Trading reserves the right to ship via alternate carriers. Shipping rates are within Philippine Island only! We display international rates, but they may vary according to country. Shipping costs are based on the product weight.|

Shipping costs may vary according to weight of the item. Our oversized and fragile items are shipped with special handling and therefore prices are approximate.

What happens if I Refuse My Order?

If your order has been shipped and is refused by you at time of delivery, there will be a non-negotiable 25% restocking fee from invoice total, or $20.00 (whichever is higher).

Back Orders

RVA Trading accept back orders, however the length of ETA (estimated time of arrival) will not be guaranteed. If the customer fails to cancel the order, RVA Trading will charge the customers' credit card once it (the order) becomes available. Order cancellation policy applies to any cancellation of orders after the credit card has been charged. If the product you ordered is or has been unavailable or discontinued, we will inform you via phone call that we cannot complete your order and we will not charge your credit card, or if availability ran out while in shipping process we will refund your credit card and inform you via e-mail.

Warranty

All new products carry the full manufacturer warranty. Warranties for used, open box, and refurbished products is no more than 30 days. All items labeled as refurbished from RVA Trading are and should be in excellent working condition. If for any given reason items are defective, RVA Trading will honor and abide by the terms of the Defect Return policy or return merchandise policy stated.

How do I return my products to RVA Trading?

All clients who wish to return the "defective items" must present their Invoice / O. R. and D. R. (Delivery Receipt). Without these, we cannot accept the merchandise back to the warehouse.

Create a simple return form for your order. You will need to supply us with a detailed explanation for your return, your order number, your name and the description of the item you wish to return.

Please note that all non-defective returns are subject to a non-negotiable 25% restocking fee from invoice total, or $20.00 (whichever is higher).

All returns must be made within 30 days from the date the product was purchased. Returns after 30 days will not be accepted.

Items must be in its original packaging, in good condition with all warranty requirements, manuals and accessories that were provided.

The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes.

Please allow us approximately 1 - 10 business days for your return to be processed once it has arrived at the warehouse. (Question: where and when does the prescription commence)

If you request a replacement, we will process and ship your replacement after we have received your returned product. We can only provide replacement for the same items as previously ordered. Please keep in mind that replacement is subject to availability. If you want a different item, we suggest that you notify our sales representative assign to your good office.

Damage or tampered-with Software is non-returnable; In this case you can be charge for misuse of the item.

Some items are non-returnable and returns of certain products need to be made through the manufacturer directly as dictated to us by the manufacturer. Our quality control team will advise you of the return instructions for your product once we receive your return form.

My product arrived defective?

All defective products may be returned within 30 days from date of order (for a replacement or credit). After 30 days from date of order and product turns out to be defective, please contact the manufacturer for their warranty replacement.

Unfortunately after 30 days from date of purchase we no longer accept any product for return even if it is still factory sealed.

All shipping related expenses incurred in sending back a defective item (to RVA Trading) shall be for the account of the customer/clients. As customers, you can choose a carrier you prefer as long as they can provide a tracking number. However, RVA Trading will pay for the total shipping expense in sending a replacement product back to the customer.

If a refund is requested instead of the replacement, we will refund you the cost of the item only but not the shipping charges.

If part of a product is defective, please return the whole product, including all manuals and accessories, in its original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.

Pricing, Typographical Errors, Availability and Specifications on www.rvatrading.com.ph and Search Engines Advertising RVA Trading Products

Due to the fast pace of the computer and consumer products industries; prices, specification and availability of products change without prior notice. Also due to the volatile nature of the computer industry, product descriptions may not reflect current technical information. Any typographical, photographic or specification error in product, pricing, or offers is subject to correction. We make every effort to provide you with the most accurate, up-to-the-minute information. Despite our best efforts, a small number of items on our web site may be erroneously priced. In the event a product is listed with an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, RVA Trading shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

While we make every attempt to verify prices before charging your credit card, RVA Trading shall have the right to refuse or cancel any orders placed on mispriced product whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, RVA Trading shall immediately issue a credit to your credit card account in the amount of the incorrect price charged on your credit card.

Although Internet online processing generates an automatic confirmation and response via e-mail, RVA Trading reserves the right to make changes on pricing, product description, and/or specification, after the confirmation and prior to product shipment. Such changes are intended to cope with situations including, but not limited to, corrections to errors, changing market conditions, discontinuation and/or unavailability of products. RVA Trading reserves the right to limit and prohibit any sale at its discretion. Proof of purchase and postage may be required for any rebate program.

Thank you for doing business with RVA Trading!